Legal notice

服务条款 / Terms of Service 在本店下单，即代表您同意以下全部条款。By placing an order with our store, you agree to all terms below.

商品说明 / Product Description 本店出售收藏级活体仙人球与多肉，包含实生、自根、木心根、侧芽、园艺选拔个体、栽培变种等。商品会如实标注根系类型、尺寸与特征。活体存在自然疤痕、色差、刺型个体差异，属于正常现象，不属于受损。 We sell collector-grade live cacti and succulents, including seed-grown, own-root, wood-core rooted, offsets, selected forms and cultivars. Rooting type, size and features will be listed truthfully. Minor natural scars, colour variation and spine differences are normal for living plants and are not considered damage.

订单与付款 / Order & Payment 下单时须完成支付。如遇到库存不足、风控异常、目的国准入限制，我们有权取消订单并退款。售价不含目的国进口关税、税费及清关杂费，相关费用由买家自行承担。 Full payment is required at checkout. We reserve the right to cancel and refund orders due to stock shortage, fraud risk or import restrictions of the destination country. Prices do not include import duties, taxes or brokerage fees; these shall be borne by the buyer.

物流与海关 / Shipping & Customs 我们按页面标注处理周期打包发货，发货后提供物流单号。运输途中产生的风险由我方承担。物流时效仅为预估，不作保证。海关查验、扣关、没收、拒绝入境属于不可控风险，由此带来的损失由我方承担。 We will pack and ship within the handling time shown on the listing and send you the tracking number once dispatched. We take responsibility for all risks during transit. Delivery time is only an estimate and not guaranteed. Loss arising from customs inspection, detention, seizure or import refusal will be covered by us.

售后保障 / Guarantee & After-sales 售后保障期为 30 天。若植株到货完好、无腐烂、无明显损伤，不支持退货、退款。如果是运输造成的破损、腐烂、到货死亡（DOA），买家必须在签收后 48 小时内提交，并提供包裹与植株完整清晰照片；超时提交的售后申请不予受理。到货之后因浇水不当、环境不适、冻伤、晒伤、养护失误造成的腐烂、衰败不在保障范围内。 We offer a 30‑day guarantee period. Returns or refunds will not be approved if the plant arrives intact, without rot or visible damage. Any claim for shipping damage, rot or DOA must be submitted within 48 hours after delivery, together with clear photos of the full package and the whole plant. Claims received after this window will be rejected. Rot or decline caused by overwatering, unsuitable growing conditions, cold damage, sunburn or improper care after arrival is not covered.

退货规则 / Return Policy 特殊活体收藏植物不支持无理由退换。植株到货健康完好，不接受任何退货退款。经审核确属运输导致损伤，我们有权选择提供部分退款、店铺余额或者补发。 These special live collector plants are not eligible for return for change of mind. No return or refund will be accepted if the plant arrives healthy. If a valid shipping damage claim is approved, we reserve the right to offer a partial refund, store credit or replacement.

沟通与纠纷 / Communication & Disputes 在发起拒付、平台纠纷之前，请优先通过站内消息联系我们，我们会在 24 工作小时内回复。未先行沟通直接开纠纷，我们将以商品页说明、实拍图以及本服务条款作为抗辩凭证。 Please contact us via store message before opening any dispute or chargeback. We aim to reply within 24 working hours. If a dispute is opened without prior contact, we will use listing descriptions, product photos and these terms as supporting evidence.

责任限制 / Limitation of Liability 本店最高赔付责任不超过该商品实付金额，不承担因购买、运输、养护植株带来的间接损失。 Our maximum total liability is limited to the amount paid for the item. We are not liable for any indirect or consequential loss related to purchase, shipment or cultivation of the plant.

条款更新 / Revision 本店保留随时修订本服务条款的权利，更新后的版本适用于之后所有订单。 We reserve the right to revise these terms at any time. The latest version published on our website applies to all orders placed after the update.