Terms of service

Terms of Service By placing an order with our store, you agree to all terms below.

Product Description We sell collector-grade live cacti and succulents, including seed-grown, own-root, wood-core rooted, offsets, selected forms and cultivars. Rooting type, size and features will be listed truthfully. Minor natural scars, colour variation and spine differences are normal for living plants and are not considered damage.

Order & Payment Full payment is required at checkout. We reserve the right to cancel and refund orders due to stock shortage, fraud risk or import restrictions of the destination country. Prices do not include import duties, taxes or brokerage fees; these shall be borne by the buyer.

Shipping & Customs We will pack and ship within the handling time shown on the listing and send you the tracking number once dispatched. We take responsibility for all risks during transit. Delivery time is only an estimate and not guaranteed. Loss arising from customs inspection, detention, seizure or import refusal will be covered by us.

Guarantee & After-sales We offer a 30‑day guarantee period. Returns or refunds will not be approved if the plant arrives intact, without rot or visible damage. Any claim for shipping damage, rot or DOA must be submitted within 48 hours after delivery, together with clear photos of the full package and the whole plant. Claims received after this window will be rejected. Rot or decline caused by overwatering, unsuitable growing conditions, cold damage, sunburn or improper care after arrival is not covered.

Return Policy These special live collector plants are not eligible for return for change of mind. No return or refund will be accepted if the plant arrives healthy. If a valid shipping damage claim is approved, we reserve the right to offer a partial refund, store credit or replacement.

Communication & Disputes Please contact us via store message before opening any dispute or chargeback. We aim to reply within 24 working hours. If a dispute is opened without prior contact, we will use listing descriptions, product photos and these terms as supporting evidence.

Limitation of Liability Our maximum total liability is limited to the amount paid for the item. We are not liable for any indirect or consequential loss related to purchase, shipment or cultivation of the plant.

Revision We reserve the right to revise these terms at any time. The latest version published on our website applies to all orders placed after the update.